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      1. Bloomerang Volunteer Knowledge Base
      2. Getting Started as an Administrator
      3. Communications

      Change the Sender or Reply-To Email Address

      When you send emails in Bloomerang Volunteer, the sender address is do-not-reply-vms@bloomerang.com by default. 

      You can change the From Sender or Reply-To email address. For example, use a custom address from your organization’s domain. Or, use an address from a mailbox provider such as Google or Yahoo.

      Using a custom sender address helps volunteers recognize your organization as the sender. Volunteers are more likely to open your message and less likely to mark it as spam.

      In this article:

      Requirements for Reply-To Addresses

      Reply-To can be an email address from:

      • A mailbox provider such as Google or Yahoo
      • Your organization’s domain

      To use a different Reply-To email address, you must first verify it. When you verify an email address, you click a link we send you, which confirms you own the address.

      Requirements for From Sender Addresses

      From Sender must be an email address from your organization’s domain. You can’t use an email address from a mailbox provider such as Google or Yahoo.

      To use a different From Sender email address, you must complete two steps:

      Change the From Sender or Reply-To Address

      To change the From Sender or Reply-To address:

      1. Go to your organization or opportunity settings.
      2. Click Email Communications.
      3. Click Template Library.
      4. Next to the template, click Take Action.
      5. Click Edit Template. vms_email_sender_edit
      6. Select a From Sender address. Only email addresses with the status Fully Verified appear, which are verified email addresses from an authenticated domain.
      7. To select a different Reply-To address:
        1. Clear the Use This Email as the Reply-to Address check box.
        2. Select a Reply-To address.
          Email addresses with the status Partially Verified or Fully Verified appear, which are any verified email addresses.
          vms_from_sender_reply_to_differetn
      8. Click Save Changes.

      Send Emails from a Verified Email Address

      To send email messages from a verified email address, go to the Staff list at the Organization or Opportunity level. 

      For instructions, read Send Custom Email Messages. 

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