Whether you are signing up to volunteer at an Event or looking to run an Event with InitLive, create your account online first before accessing the InitLive mobile app!
Depending on what you're looking to do in the InitLive system, you may create your account through a few different paths. Here's what we recommend for each type of InitLive user.
1. I'm a Staff/Volunteer
If you're looking to sign up for a particular Event or Organization, make sure you are registering through the custom recruitment page they host, rather than InitLive's general login page. This will ensure that you have access to the information needed to volunteer. You'll be able to tell that you're in the right place if the details for the Event/Organization are listed directly on the page you are using to create your account.
From the recruitment page, click the green "Signup For This Event" or "Signup For This Organization" button. We will automatically prompt you to enter your email address and walk you through the steps needed to complete your account setup, including confirming your email address through a custom code you will receive in your email inbox. Please note that if you are being invited to an Event/Organization, your Manager may have already created an account on your behalf. In this case, the green button will read "Edit Signup" but will take you through the same steps to set your password and activate your InitLive account.
2. I'm an Event Manager
InitLive encourages Organization Managers to create accounts on behalf of their Event Managers and grant the permissions necessary for you to manage your Events and Staff. Once your account has been created and you've been granted Event Manager permissions within an Event, you will receive an automated email from 'The InitLive Team' which will provide you access to set your password and access the Event. If you have previously registered as a Staff/Volunteer this email will notify you of the change to your Event permissions and you will have administrative access over your Event(s) upon your next login.
3. I'm an Organization Manager
As an Organization Manager, the InitLive Customer Success team will ensure that you have a smooth onboarding experience. This begins by creating your account.
Upon signing on with InitLive, a Customer Success Representative will create your Organization and account on your behalf. You can expect to receive an email from 'The InitLive Team' with instructions to activate your account by setting your password. From there, you will be able to add any new Organization Managers into the system using the 'Add Staff' button from your Organization Staff List. Appoint Organization Manager permissions from the 'Permissions' area of a Staff member's profile.
Please Note: All InitLive users must create/activate their account through the InitLive web platform before accessing the smartphone app.