Why is my account locked?

If you have been having issues remembering your InitLive password when trying to log in, your account will be locked after 20 attempts of the wrong combination. If you have made several attempts to log in, using the forgot my password option is recommended to avoid having the account locked. 

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If your account does become locked, it will be available again for logging in the following day. If you are still experiencing issues we recommend that you reach out to support@initlive.com for assistance. 

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