View Salesforce Activity Logs

To view a complete record of the sync, view a log summary or download a .CSV log file. You might do this to troubleshoot an issue.

The log summary includes:

  • Overview: The date range you selected and the log type
  • Sync Type: Total number of manual syncs, automatic syncs, and all syncs
  • Log Summaries: Total number of Update or Create log entries, No Changes Made log entries, and errors

The .CSV log file includes:

  • Start and End Date/Time: When the sync started and ended
  • Log Type: Error, Update or Create, or No Change
  • Sync Direction: To or from Salesforce
  • Attribute Getting Synced: Users (Bloomerang Volunteer), Hours Worked (Bloomerang Volunteer), or Contacts (Salesforce)
  • Were errors detected? Yes or No
  • Type of error: Description of what caused the error
  • New records to be created: 0 or more
  • Actual records created: 0 or more
  • Existing records to be updated: 0 or more
  • Actual records updated: 0 or more
  • Sync type: Manual or Automatic
  • Sync initiated by: Email address of the person who started the sync
  • Integration ID
  • Technical Log Results: What happened as a result of the sync. Examples: “Sync Complete,” “Contact Updated,” “No records found requiring creation or update.”
To view the log summary, and to download a log file:
  1. Select My Organizations
  2. Select your organization.
  3. Select Integrations.
  4. On the Salesforce tile, click Edit Settings
  5. In the Activity Logs section, select which type of log to view: 
    • All Log Types 
    • Only Update or Create Logs
    • Only Error Logs
  6. Click View Logs.
  7. Select the date range: All Dates, Is On, Is Before, Is After, or Is Between.
  8. To view the total number of log entries in each category, click Preview Log Summary.
  9. To view a complete list of log entries, click Download.
    A file named Integration_logs.csv file downloads to your computer.