How do I unlock my Account?

In the case that you have attempted to enter a username and password 20 times that was incorrect, your account will be locked until 2 am EST the following day. At that time you will be able to try entering your username and password again. 

If you have locked your account and have a time sensitive matter and need to get into the system, you can reach out to support@initlive.com during regular business hours to have your account unlocked. You will be required to provide some verification for your account in order to have it unlocked. 

If you are having any issues, or you did not attempt to log into the system recently, please reach out to support@initlive.com.